Refund & Cancellation Policy — Soraivy

1. Scope

This policy applies to paid digital transactions on Soraivy, including channel memberships, tips/super stickers and similar fan payments, paid live products, and other in-platform digital purchases processed through our payment partners (for example PayU or Stripe).

2. Nature of services

Soraivy sells digital content access and creator-support payments. There is no physical shipment. Delivery is electronic (immediate access, unlock, or credit to a creator) after successful payment authorization.

3. Cancellations

• Recurring memberships: You may cancel renewal at any time from your account or membership settings. Cancellation stops future billing; it does not automatically refund the current paid period unless required by law or approved under Section 4.
• One-time tips / fan payments: These are voluntary support payments to creators and are generally non-cancellable once completed.
• Failed or pending payments: If a charge is authorized but fulfillment fails due to a platform error, we will reverse or refund the amount after verification.

4. Refunds

Refunds may be issued in the following cases after review:

• Duplicate or accidental charges for the same transaction
• Payment captured but digital access not delivered due to a verified technical failure on our side
• Unauthorized transactions reported promptly and confirmed by our team / payment partner
• Where required under applicable Indian consumer protection law

Refunds are typically not available for change of mind after digital delivery, creator content you dislike after purchase, or completed voluntary tips, except as required by law.

5. How to request a refund

Email us within 7 days of the transaction (or sooner if your bank/card issuer requires):

Email: lakshay@soraivy.com
Phone: +91 72899 26604

Include:

• Registered account email / handle
• Transaction / order ID from the payment receipt
• Date, amount, and payment method
• Reason for the request and any screenshots

We aim to acknowledge requests within 2 business days and complete approved refunds within 5–10 business days. Bank or card timelines may add additional days after we initiate the refund.

6. Chargebacks

Please contact us before raising a chargeback so we can investigate quickly. Fraudulent or abusive chargebacks may result in account restrictions.

7. Contact & grievance

India

MERCURYAI INNOVATIONS INDIA PRIVATE LIMITED
309, Vikas Surya Galaxy, Plot No. 9, Sector 4, N.S.I.T. Dwarka
New Delhi, South West Delhi- 110078, Delhi, India

International

Soraivy, Inc.
131 Continental Dr Suite 305
Newark, DE 19713, USA

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