Privacy Policy — Soraivy

1. Introduction

This Privacy Policy explains how the Soraivy platform ("Soraivy," "we," "us," or "our") collects, uses, discloses, and safeguards your information. The Services are operated by:

• India: MERCURYAI INNOVATIONS INDIA PRIVATE LIMITED
• International: Soraivy, Inc. (Delaware, USA)

By accessing or using Soraivy, you agree to the terms of this Privacy Policy.

If you have questions or concerns, please contact us at lakshay@soraivy.com.

2. Information We Collect

We may collect the following types of information:

a. Information You Provide Directly

• Name, email address, and account credentials when you register
• Profile information and preferences you choose to provide
• Content you create, upload, or submit through the platform
• Communications you send to us, including support requests

b. Information Collected Automatically

• Device information (type, operating system, browser)
• IP address and approximate location
• Usage data (pages visited, features used, time spent on the platform)
• Log data and error reports
• Cookies and similar tracking technologies

c. Information from Third Parties

• If you connect third-party accounts (e.g., Google, GitHub), we may receive information from those services as permitted by their terms
• Publicly available information relevant to your use of our platform

3. How We Use Your Information

We use the information we collect to:

1. Provide, operate, and improve the Soraivy platform and its features
2. Create and manage your account
3. Personalize your experience on the platform
4. Process transactions and send related communications
5. Respond to your comments, questions, and support requests
6. Send you technical notices, updates, and administrative messages
7. Monitor and analyze usage trends to improve our services
8. Detect, prevent, and address fraud, security issues, and abuse
9. Comply with legal obligations and enforce our policies
10. Communicate with you about products, services, and events (where permitted)

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

a. Service Providers

We may share information with trusted third-party vendors who assist us in operating our platform, such as hosting providers, analytics services, payment gateways (for example PayU or Stripe), and customer support tools. These parties are contractually obligated to keep your information confidential and use it only for the purposes we specify.

b. Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal requests, such as a court order or government subpoena.

c. Protection of Rights

We may disclose information when we believe it is necessary to protect the rights, property, or safety of Soraivy, our users, or the public.

d. Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change.

e. With Your Consent

We may share your information in other ways if you have given us explicit consent to do so.

5. Cookies and Tracking Technologies

Soraivy uses cookies and similar technologies to enhance your experience, analyze usage, and deliver relevant features. You can control cookie preferences through your browser settings; however, disabling certain cookies may affect the functionality of the platform.

Types of cookies we use:

• Essential cookies — necessary for the platform to function
• Analytics cookies — help us understand how users interact with our platform
• Preference cookies — remember your settings and preferences
• Marketing cookies — used to deliver relevant content and communications (where applicable)
• Advertising cookies — used by Google and other ad partners to serve and measure ads (see below)

Advertising and third-party vendors

Soraivy may show ads served by Google (including Google AdSense and Google Ad Manager) and other third-party vendors. These vendors use cookies, web beacons, device identifiers and similar technologies to serve ads based on your prior visits to Soraivy and to other websites, to limit how often you see an ad, and to measure ad performance.

• Google's use of advertising cookies enables it and its partners to serve ads to you based on your visits to Soraivy and/or other sites on the Internet.
• You can opt out of personalized advertising from Google by visiting Google Ads Settings. You can opt out of some third-party vendors' use of cookies for personalized advertising at www.aboutads.info/choices or www.youronlinechoices.eu.
• To learn how Google uses information from sites that use its services, see How Google uses information from sites or apps that use our services.
• Visitors in the European Economic Area, the United Kingdom and Switzerland are asked for consent before advertising or analytics cookies are used, and can change that choice at any time. Without consent, any ads shown are non-personalized.
• We do not knowingly serve personalized ads to children, and we do not sell your personal information to advertisers.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

7. Data Security

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access — Request a copy of the personal information we hold about you
• Correction — Request correction of inaccurate or incomplete data
• Deletion — Request deletion of your personal information, subject to legal obligations
• Portability — Request a machine-readable copy of your data
• Objection — Object to certain types of processing, including direct marketing
• Withdrawal of Consent — Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at lakshay@soraivy.com. We will respond within 30 days.

9. International Data Transfers

Soraivy operates in India and internationally. Your information may be transferred to and processed in countries other than your own, including India and the United States. We take appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy and applicable law (including the Digital Personal Data Protection Act, 2023 for Indian users, where applicable).

India — MERCURYAI INNOVATIONS INDIA PRIVATE LIMITED:
309, Vikas Surya Galaxy, Plot No. 9, Sector 4, N.S.I.T. Dwarka, New Delhi, South West Delhi- 110078, Delhi, India

International — Soraivy, Inc.:
131 Continental Dr Suite 305, Newark, DE 19713, USA

10. Children's Privacy

Soraivy is not directed to children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information without parental consent, we will take steps to delete such information promptly.

11. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies before providing any information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically. Your continued use of Soraivy after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

India — MERCURYAI INNOVATIONS INDIA PRIVATE LIMITED

309, Vikas Surya Galaxy, Plot No. 9, Sector 4, N.S.I.T. Dwarka
New Delhi, South West Delhi- 110078, Delhi, India
Phone: +91 72899 26604
Email: lakshay@soraivy.com

International — Soraivy, Inc.

131 Continental Dr Suite 305
Newark, DE 19713, USA
Phone: +1 (844) 882-6604
Email: lakshay@soraivy.com